For us, Airim has been a very helpful tool as many of the users on Townscript are exploring the platform and have a lot of queries and doubts regarding the features of the platform. We have integrated Airim on Townscript with all the necessary FAQs and guides related to the functioning.
We have been able to address 60% of the queries with the help of Airim. It also gives insights on improving the knowledge base so as to cater to the users in a better way.
Also, lead generation feature has been a great value addition. Very happy with the product and its simple design and working.