Getting Started

Why do my website visitors need self service?

Your website visitors might not have the time or attention span to go through your website sequentially. Such visitors need one place where they can state what they are looking for and get a reply immediately.

Another type of visitors are those who are hesitant to contact the sales rep or sign up immediately. They need more information before making a purchase decision.

How exactly does self-service help me get more leads?

In three ways:
  • Airim asks users their exact requirements, and suggests them the most likely product they should buy. This is followed by a strong call to action.
  • Airim clarifies doubts in users’ minds before they make a purchase decision. This convinces them to buy from your site
  • A prominently highlighted “Contact Us” button assures them that you are available for any help if needed

What benefits do marketers get?

Marketers can:
  • Easily measure which keywords are more effective in driving purchases
  • Know what a lead is exactly looking for when she comes to the website
  • Show targeted content to users coming from Adwords or specific landing pages
  • Get complete access to user journey, attributes and behavior data
  • Know which products are in higher demand
We have even seen a marketer discover demand for an entirely new product by analyzing customer interaction data.

What benefits do pre-sales and inside sales teams get?

Pre-sales gets more leads to contact.

Inside sales teams get the entire user journey and interaction history in their inbox / CRM, so they have more context when contacting the lead.

Which industries is Airim suitable for?

If your customers have a lot of questions to ask before making a purchase decision, Airim is definitely for you. So far, we have seen the best conversion rates in Software-as-a-Service (SaaS), education industries, niche e-commerce, real estate and banking & finance.

What do I need to get started?

If you have your FAQs listed in one place, you can upload them all in one click. Once done, copy-paste a small code in your website HTML. That’s it.

What’s the fastest anyone has taken to deploy Airim on their website?

Current world record is 48 seconds. Wanna beat it? Start Now

Product & Features

Does it work on mobile as well?

Yeah, in fact we have seen higher engagement among mobile phone users. Conversion rate in mobile web is almost four times that on desktop.

Can I import my FAQs from my knowledge base?

Absolutely. Just give us a link to your knowledge base and a script will automatically extract all FAQs from it.

What is the minimum number of FAQs I need to add?

Just four or five FAQs is fine. Even the biggest companies have started with just twenty FAQs on Airim.

Do I also need to write answers to queries like "Hi", "hello" etc.?

No. Airim is not a chatbot. Airim is a way to show the most relevant FAQ to user. If a user types anything like "Hi", "hello" etc., Airim already has responses built-in which have been tried and tested across several high-traffic websites of reputed brands.

What happens when Airim isn’t able to answer a search query?

94% of Airim's users only click FAQs to find their content. Only the remaining 6% type a search query. For the exceptional cases where there are no matching FAQs, Airim can either connect the user to a live chat with a sales agent or show a creative error message like “Let us get back to you on this. What’s your email address?”

Where can I get a list of queries Airim could not answer?

Your dashboard lists all the queries that did not match any of your current FAQs. You can view them anytime and use just one click to add the FAQ to your dictionary.

Do you have human-based live chat integrated?

Yes, your agents, if online, will get a notification as soon as a website visitor wants to chat.

Do all FAQs need to have a CTA?

Nope. CTA is recommended but not mandatory.

Can I integrate Google Adword campaigns into this?

Yes, users who arrive via Adword campaigns can be shown a different list of questions, highly targeted to their requirements. To configure this, just edit an FAQ and enter the campaign name you want to associate it with.

Can I show triggered notifications to online users?

Yes. Your users can see a message on the bottom right of the screen based on parameters you define. You can set these triggers by page, time, section of the page and exit intent.

Do you show a trigger when user is leaving the page?

Yes, you can set a trigger for that. If you want to see it in action, try leaving this page.

Can I configure the message shown in triggers?

Yes. All content in leave intent triggers is customizable and can be enabled / disabled any time you wish.

Does Airim show content in multiple languages?

Yes, Airim has no lanugage restriction on its FAQ content.

Pricing

Is your pricing based on number of agents?

No. Not at all. Add as many agents as you want.

How many users can I add to my team?

Infinite. At no additional cost. Airim's pricing does not change based on number of admin, regular users or agents.

Can I pay monthly instead of annually?

You can pay monthly via credit card, but your billed amount per month will be 20% extra. Annual billing will be less expensive and more convenient for you.

What if I want to cancel my plan?

Yes, it is easy to cancel or downgrade your subscription plan.